Every time my brother sends a message with an attachment to my Gmail account, the attachment comes across as ‘noname’ and can’t be opened. This has gone on for literally months — maybe years. I’ve written to the GMail team more than once asking, “When are you guys going to get this fixed?” No response. The post on their support site says “This is a known issue, and our engineers are working to resolve it as quickly as possible.” Yeah, right: that post was last updated in May, 2007. Not sure that qualifies as “as quickly as possible,” guys.
So today I’m noodling around in Gmail and see a link to the Official Gmail Blog with some helpful information. I click and read. Good stuff. Then my eye spies a Search box in the upper-right-hand corner (“Powered by Google!” it crows). “Aha!” I think to myself, “Maybe this site has a clue as to what’s up with the ‘noname’ bug!” I enter my search term — “noname” — and click the Search button.
Nothing happens. No hits.
I try again. (You know: “Maybe I didn’t click the button,” or “Maybe my eyes missed something.”)
Nothing. The page doesn’t change.
I try a different search term, “forward.” A raft of returned search results display.
I try another search term, “archive.” Bingo — lots of hits.
I try “noname” again, and the page reverts to the original “no hits” view. At first I thought there must be some conspiracy afoot — some evil little piece of code lurking in the background, waiting for someone like me to search for “noname” so that it could taunt me with nothingness — and then I searched for “gleaming aspic” and got bupkis with that, too. So my conspiracy theory was shot.
Still… what’s going on, Gmail? And what about you other Gmail users out there? I’m having a hard time believing no one else but me on the planet is having trouble with this same thing. I run into this problem on nearly a daily basis. How can it be that it’s taking your team so long to fix this problem?
Other features are great. I love them. More space is wonderful. I’ll use it. But don’t you think you should first fix existing problems before rolling out enhancements?
C’mon, Gmail team. I mean… c’mon already!